Auto Insurance Claims

We strive to make your claim experience as easy as possible with UNO Insurance. You can file a claim on our website or you can call (602) 493-2300 and one of our certified insurance agents will walk you through the process.

Filing An Auto Insurance Claim

filing an auto claim

There are so many things going on at the scene of an accident: taking care of injuries, completing police reports and assessing damage to vehicles. Assuming there are no critical or life-threatening injuries, calling your insurance company to file a claim should be the first call you make after an accident.

Before you call UNO Insurance to file a auto insurance claim, please have the following information:

  • Photos of vehicle damage
  • Descriptions of vehicles involved in accident (year, make, model)
  • License plate numbers for all vehicles involved
  • Number of people in each car
  • Names and addresses of drivers involved
  • Phone numbers of all passengers
  • Names of other drivers’ insurance company
  • Other drivers’ policy number
  • Phone numbers / addresses of their insurance company (if available)
  • Witness Information (names & numbers)

If you believe that you are at fault in an accident, we suggest that you don’t admit it while cooperating with police. This very important and can be a determining factor later in the claim process.

What To Expect Once Claim Is Filed

After you submit your insurance claim, your agent will assign a claims specialist to your account. The claim specialist will help you throughout the entire claims process. In most cases, you will be contacted within 24 hours of your initial insurance claim submission.

Your claims specialist will gather any needed information and will schedule an appointment to inspect the vehicle and assess the damages. If there is only minor damage, you can send photos and our claims specialist will make assessments.

Our auto insurance claims specialist will help you with the following:

  • Monitoring your claim
  • Suggesting trusted local repair shops
  • Arranging a rental car
  • Settling your claim
  • Answering any questions you have

The Initial Inspection

All claims submitted will not require a vehicle inspection, but if yours does, your claims specialist will schedule an appointment, at your convenience, to examine the vehicle with the claims adjuster. Once the inspection is over, the claims specialist will contact you with an estimate for repairs. Depending on the damage, the claims specialist will either settle the claim or schedule further appointments to inspect the vehicle.

The Adjuster’s Report

The claims adjuster determines if the damage to your vehicle can be repaired. The amount you are expected to pay will depend on the type of coverage you have. If the claims adjuster determines that the cost to repair your car exceeds the worth of the car, they will suggest that it be written off as a total loss.

Car Repairs: The Last Step Of The Claim Process

Our goal at UNO Insurance is to make it as easy as possible to file a claim after an accident, but you can better prepare yourself by remembering the steps that were mentioned above. Call (602) 493-2300 if you have any questions about your claim or the claims process.